We aim to ensure customer satisfaction; however:

1. Eligibility
   • All products must be exchanged/returned within 7 days of receiving the product.

   • Item must be unused, unwashed, undamaged, and with all original packaging and tags.

2. Non-Returnable Items
   • Stitched/custom-sized Dresses are not eligible for returns or refunds or exchange.

3. Damaged Items
   • If product arrives damaged or incorrect, contact us within 24 hours with pictures for review.

4. Refunds
   • Refunds are provided only in cases where the product is out of stock or cannot be repaired/replaced.

   • For approved refunds, payment will be issued via store credit or original payment method (where applicable).

5. Exchange Costs
   • Courier charges for exchanges are borne by the customer unless the mistake is from our end.